Whave partners with government in 18 Districts as the pilot Area Service Provider for rural water O&M. More than 320,000 people in over 1,000 communities are assured of reliable safe water supply.
The map shows our partnerships with district governments and communities in 5 regions. Preventive Maintenance Service Agreements (PMAs):
Teso, 170 PMAs: Kumi, Serere, Pallisa, Ngora Central, 365 PMAs: Mityana, Kassanda, Nakaseke
Busoga, 251 PMAs: Kamuli, Luuka, Mayuge, Bugweri, Iganga
Karamoja, 268 PMAs: Kaabong, Kotido, Karenga Mid-West, Kikuube, Kagadi, Kyegegwa
Local Technicians and HPMAs
Preventive maintenance and immediate repairs assure reliability. Members of the District Hand-Pump Mechanics Associations (HPMAs) are trained and performance-contracted by Whave. The maps locates the 4 regional Area Service Provider offices (ASPs) and the Kampala HQ.
Central, 22 technicians:
Service Area Staff: 9
Regional Managers:
Daniel Twite
Contact: +256 773 863888
Winnie Naula
Contact: +256 772 954745
Busoga, 11 technicians:
Service Area Staff: 5
Regional Manager: Simon Sengooba
Contact: +256 789 603629
Teso, 22 technicians:
Service Area Staff: 5
Regional Manager: Faith Tebesigwa
Contact: +256 773 199650
Karamoja, 32 technicians:
Service Area Staff: 25
Regional Manager: William Obore
Contact: +256 773 487626
Customer Satisfaction
Customer satisfaction surveys are conducted quarterly by the independent monitoring team. A random sample of water users in every community are asked for their opinion on Whave services. Whave uses this data to improve service delivery.
Performance Indicator Outputs Timeline
Baseline Surveys
Before we start work in a district, we conduct surveys of functionality, to see how many pumps are in operational condition, how many are non-functional producing no water at all, and how many are in need of repair, producing insufficient water. The pie charts here show results.
International baseline survey of 200 handpumps in 10 districts of Uganda in 2017:
Reference: Owor M, MacDonald AM, Bonsor HC, Okullo J, Katusiime F, Alupo G, Berochan G, Tumusiime C, Lapworth D, Whaley L, Lark RM. 2017. UPGro Hidden Crisis Research Consortium – Survey 1 Country Report – Uganda. British Geological Survey (BGS) Open Report, OR/17/029, pp 18.
