Every year more rural families sign Whave preventive maintenance service agreements. The first chart below shows the number of people served in each district where we operate in a Public-Provider Partnership with local government. The second chart shows the functionality of the water sources in those communities.

These results help us track progress toward our objective. Our objective is to help achieve Uganda’s Vision 2040 and the Second National Development Plan, also the Ministry of Water and Environment Sector Development Plan 2015-2020, and Sustainable Development Goal 6.1, which is summarised as: “By 2030, achieve universal and equitable access to safe and affordable drinking water for all”.

Customers served

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The average number of households and people sharing a hand-pump water source varies from district to district. In the two Karamojong districts of Kaabong and Kotido shown here, the number of people per hand-pump is much higher than in the other districts. The number of communities served in these two districts is currently similar to the number served in the three other districts.



The chart shows the percentage of hand-pump water sources found to be working when visited during a survey, compared to the total number signed into Whave preventive maintenance service agreements. This measurement is done in the same way as the Ugandan government’s functionalitymeasurement, and therefore is directly comparable to official figures for each district. A 99% functionality rate can be interpreted to indicate that water-sources in that district are working for 361 days each year on average, with less than 4 days of down-time on average.

Customer satisfaction

         Kaabong                   Kotido                       Kumi                     Nakaseke                      Kamuli


Our customer satisfaction surveys take place every quarter served by a preventive maintenance agreement. These pie charts show the results for the most recent completed quarter.  A random sample of householders in every community is questioned as to their opinion on the Whave services.