Whave partners with government in 20 Districts for rural water Operation & Maintenance, assuring communities with reliable safe water supply under preventive maintenance agreements.

Preventive maintenance and immediate repairs assure reliability. Members of the District Hand-Pump Mechanics Associations (HPMAs) are trained and performance-contracted by Whave.

The map shows our partnerships with district governments and communities in 5 regions.

Teso: Kumi, Serere, Ngora

Eastern: Pallisa, Kween, Bukwo, Kapchorwa

Busoga: Iganga, Luuka, Mayuge, Bugweri, Kaliro

Central: Mityana, Kassanda, Nakaseke

Mid-West: Kyegegwa, Kikuube, Kagadi, Kibaale, Kyegegwa

Customer Satisfaction

Customer satisfaction surveys are conducted quarterly by an independent monitoring team. A random sample of water users in every community are asked for their opinion on Whave’s services. Whave uses this data to improve service delivery.

Performance Indicator Outputs Timeline

Baseline Surveys

WhaveWebsite_BaselineSerere_201214.png

Before we start work in a district, we conduct surveys of functionality, to see how many pumps are in operational condition, how many are non-functional producing no water at all, and how many are in need of repair, producing insufficient water. The pie charts here show results.