Our objective is to help achieve Uganda’s Vision 2040 and the National Development Plan, also the Ministry of Water and Environment Sector Development Plan 2015-2020, and Sustainable Development Goal 6.1, which is summarised as: “By 2030, achieve universal and equitable access to safe and affordable drinking water for all”.
Whave’s preventive maintenance model operates through Public-Private Partnership whose stakeholders are community members, district Hand Pump Mechanics Associations (HPMAs), local and national governments, and development partners. Whave currently operates in eight districts of which three have advanced PPPs as shown in the result charts below.
Customer satisfaction Q2 2019
Our customer satisfaction surveys take place every quarter served by a preventive maintenance agreement. These pie charts show the results for the most recent completed quarter. A random sample of householders in every community is questioned as to their opinion on the Whave services.